End User Architect

 
 

 
Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.
In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland. 
Join our global team and be part of technology transformation. 
 

 
Competencies:

• Strong background in end user services with the ability to design and envisage new services and architectures
• W10, MDM, Systems Centre, Citrix, Service Now, Workplace analytics
• Cloud based desktop services AWS workspaces, Azure WVD
• Highly transformational approach challenges the current models, passionate about change 
• Strong presentation skills and ability to provide CXO level updates
• Diverse stakeholder management
• Ability to work globally with a geographically disperse team

 

 
Accountabilities:

• Cover the entire End user domain (Service desk, End user services, Channels, fulfillment)
• Develop the architecture and technology standards for this domain
• Responsible for product selection
• Define the new way of operating end user services with focus on automation, labour reduction and minimizing 3rd party spend
• Ensure end to end alignment with P&C offers to ensure a compelling build to run story

Resources:

• Leadership of end user architects, service desk architects, and subject matter experts
• Reports to the DA End User Services Lead
• Role can be performed by any Capgemini location

 

Job Responsibilities

 
General Responsibilities:

• Build the new end user architecture, service desk and omni channel architecture
• Identify process and automation transformation opportunities
• Maintain a current End user services market knowledge and horizon for technology changes
• Define and maintain the technology standards for End user services within CIS
• Build a compelling set of pre sales collateral related to our new service desk and end user services
• Oversee / Drive transformation into operational functions
• Ensure the architecture, designs and approach leverage data, analytics, automation and AI technologies
• Provide direction and guidance on migration from the old to the new model

 

 
Atmosphere

• Working with great people and in legendary atmosphere
• No formal dress code
• Annual family picnics
• Unforgettable integrational events
• Employee volunteering opportunities and interesting CSR projects
• We value and respect diversity in terms of gender, nationality, roles, age, interests
• Internal celebration initiatives: Childrens Day, St. Nicholas Day and many more
• Supporting employees hobbies: Business Run, e-sport games, basketball, volleyball

Development

• Development in expert or leader competencies
• Broad training offer with possible co-funding
• Access to MIT Sloan Management Review Polska knowledge base
• Introduction plan for new employees and Buddy Initiative
• A wide range of instructor-led and e-learning trainings
• Co-financing for post-graduate studies and courses
• Many companies under one roof / internal headhunters
• Internal development events: conferences, meetings, communities
• Education First platform for learning English online 

 

 

 
Benefits

• Bonuses, including those for new employees recommendation
• Additional life insurance
• Access to MyAudiobooks – Entertainment and personal growth in audio version
• Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
• Disability inclusion, assistive technologies, reasonable accommodations
• Stay Well helpline to support the emotional and mental aspects of well-being
• Private medical care for you and your family
• Bicycle parking and carpooling options
• Free coffee, water, milk and wide range of teas
• Anti-smog plants in offices
• Car leasing