Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.
We are looking for candidates for the position:
Place of work: Work from home
Consumer Experience Advisor / Brand Ambassador is a consumer facing role providing resolution and support to online consumers and global consumer care including order taking and upselling/cross selling of products, promotion of products through online beauty advice, handling consumer enquiries though phone and e-mail and liaise with external parties to obtain information to resolve queries.
- Provide advice, answer questions and promote our brands in every interaction by phone and e-mails
- Process consumer orders, providing information to enable cross selling and upselling of products
- Provide reports, resolve technical queries and undertake associated administrative activities
- Maintain and update product related information, marketing, promotional events, pricing, etc, where applicable
- Provide a “High-Touch” consumer service to our customers
- Higher advanced/ fluent level in Danish and English
- Availability to work on the schedule: Monday-Friday 8AM-6PM; Saturday 9AM-5PM (5 days, 8 hours each day)
- Excellent communication skills both written and verbal
- The desire to exceed expectations and ability to take ownership of issues
- The ability to prioritise and manage the workload effectively, have a flexible approach, be able to work independently, but also a team player
- Previous experience and knowledge of systems and liaising with suppliers
- Ability to handle difficult situations and tasks
- Computer skills (MS Office)
- Wellbeing and health: we provide a private medical care, Multisport cards, internal SitelFit program - promoting activity
- Rest: we subsidize the holiday
- Giveaway: Christmas - vouchers or additional cash on the account, layettes for newborns, gifts on the occasion of Childrens Day
- Fun Management: integration meetings (during the pandemic we use modern streaming channels), Fun Management program - monthly events in each department/project
- Development: free access to modern training platform for every employee, development programs - 95% of our managerial staff is from our internal promotion
- CSR - we care not only about ourselves. We are happy to help those in need.
- Language Course - you dont speak Polish? Join us and sign up for the lessons we organize
Zobacz podobne oferty
Möchten Sie Teil des Branchenführers im Kundenservice werden, der auf einen Schritt voraus ist? Was zeichnet uns aus? Amerikanische Standards Wir wollen Vorbild für unsere Mitarbeiter und andere Unternehmen sein Wir...
Chcesz dołączyć do lidera branży obsługi klienta, który jest o krok przed wszystkimi? Co nas wyróżnia? Amerykańskie standardy Chcemy być wzorem dla naszych pracowników i innych firm Inwestujemy w przyszłość...
Responsibilities: Contact with Customers via phone, e-email Database administration View and report on status and delivery Checking data for invoices Providing logistical or descriptive information about products Actively...